Consumers generally have a legal right to cancel their order within 14 days.
The purchase contract is usually made between the customer and the relevant seller. sulyz.de helps with the return process through the platform.
To request a return or cancellation, please contact us:
Ugur Söylemez
sulyz.de
Ersinger Straße 5C
76227 Karlsruhe
Germany
Email: soylemezugur427@gmail.com
Phone: 01739108405
Returns are usually sent back to the relevant seller or to the return address provided during the return process.
The item must be sent back within 14 days after the cancellation request.
Refunds are made to the original payment method after the returned item has been received or after proof of return shipment has been provided.
The customer usually pays the direct return shipping costs, unless stated otherwise.
The customer is only responsible for any loss of value if the item was used more than necessary to check its condition, features, and function.
The right of cancellation may not apply to certain products, such as personalized items or sealed hygiene products if the seal has been removed.
